Apple's snooty customer service response

Mikey 3 comments
Apple's snooty customer service response

Seriously, Apple. What the? An Apple customer who sustained water damage on his MacBook knew it was his own fault, and was willing to pay for the damages. He just wanted it fixed. But trying to get a consistent story from the repairer about the process involved and how much it would cost proved frivolous. So, the customer emailed Steve Jobs, paraphrased below.

Dear Steve Jobs,

I wanted to write and express my concern about some recent problems that I have had with Apple Care...I understand this is entirely my fault but it is still something I would like to get fixed...It is very worrisome to me that the only way to get my computer fixed is to pay almost $300.00 up front with no guarantee that this will fix the problem. I was horrified to learn that their is no system to assess the problem and bill once all damage is known. I am reluctant to put money into a problem that could easily grow.

The customer clearly exercised diplomacy, but Apples response leaves a lot to be desired.

This is what happens when your MacBook Pro sustains water damage.They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.


Way to treat your customers, Apple!


Not a Member!


Sunday 30th March 2008 | 01:17 PM

Bwahhahah. Way to go apple

Not a Member!

Joe Marco

Sunday 30th March 2008 | 05:02 PM

what dude?? "pro machines and they don't like water"??? as opposed to what 'amateur' machines that do like water...what a d$ck!

As a MAC user I am bowing my head in shame.

Not a Member!


Sunday 30th March 2008 | 08:16 PM

Seriously yeah what a dick. That elitist shmuck attitude doesn't do anything to ease mac user stereotypes now does it? (present company excluded of course Joe :-)

Was that really Steve Jobs reply?

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