The Steve Jobs Reality Distortion FieldMikey 8 comments
My heartfelt congratulations to Steve Jobs and Co for what can only be described as a monolithic sales record for any mobile phone, with 1.7 million handset sold in just one day.
But when there's good news there is often bad news, and this past couple of weeks many users have been complaining (and posting videos of the fault - here's a whole bunch of them) of reception and drop-out issues. This isn't just a random few instances either, with high profile tech blogs also confirming the same issue.
In one particular email sent to Steve Jobs where he actually did reply, the Apple CEO said "It's not a big issue".
A Macrumours member also sent Jobs an email complaining of the same issue, where this time his reply was "There are no reception issues. Stay Tuned."
I gotta hand it to Jobs. Nothing makes a problem go away better than outright denial. I do find it curious that he does break the traditional CEO mould by occasionally engaging with his customers, but at the same time he doesn't seem keen to acknowledge any problems despite there being overwhelming evidence to support them.
Jokes aside, Apple isn't the only product to launch with problems (or in this case, 4 generations later and still having problems :-), but it's a shame these legitimate (and seemingly valid) problems are literally being swept under the mat (at least right now).
Jobs' "Stay tuned" remark could indicate there is more to this story than he is willing to let on - for now. That said, there are some things that can't be fixed with a software update, and this problem does seem to be hardware related.
I'm watching with curiosity.