Seriously, Apple. What the? An Apple customer who sustained water damage on his MacBook knew it was his own fault, and was willing to pay for the damages. He just wanted it fixed. But trying to get a consistent story from the repairer about the process involved and how much it would cost proved frivolous. So, the customer emailed Steve Jobs, paraphrased below.

Dear Steve Jobs,

I wanted to write and express my concern about some recent problems that I have had with Apple Care...I understand this is entirely my fault but it is still something I would like to get fixed...It is very worrisome to me that the only way to get my computer fixed is to pay almost $300.00 up front with no guarantee that this will fix the problem. I was horrified to learn that their is no system to assess the problem and bill once all damage is known. I am reluctant to put money into a problem that could easily grow.

The customer clearly exercised diplomacy, but Apples response leaves a lot to be desired.

This is what happens when your MacBook Pro sustains water damage.They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.

Steve

Way to treat your customers, Apple!

Source.