Ah bureaucracy, where would we be without you? I think we would all be in a lot happier place. Due to a lousy internal policy and a shipping problem, Microsoft won't return Tiffany's Xbox because they reckon she stole it, even though when she sent it in for repair she provided her original receipt and credit card statement.

The crazy part is that Microsoft have already tried to send it back to her but because she wasn't at home to sign for it, FedEX sent to back to Microsoft instead of the shipping centre. So somewhere along the line Microsoft decided that she was a thief and not entitled to get her console back ever again.

More than 10 phone calls later and support staff eventually admitted their hands were tied. Tiffany has sent a letter to Microsoft's legal team and the Vice President of Consumer Affairs but 22 days have passed without any feedback.

Source.